Privacy policy

Effective Date: August 18, 2026

XMAI Smart Vending, operated in the United States by NexMart Smart Inc. (“XMAI,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase through our website.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Name, email address, phone number, and company information
Billing, shipping, and order information
Messages, inquiries, and information submitted through contact forms
Information you provide when requesting product support, warranty service, returns, or site assessments

When you use our website, we may also automatically collect certain technical information, such as:

Device type, browser type, operating system, and IP address
Pages viewed, referring pages, and interactions with our website
Cookies and similar technologies used to support website functionality, security, analytics, and checkout services

2. How We Use Your Information

We may use your personal information to:

Process orders, payments, deliveries, returns, and warranty requests
Communicate with you about your order, product inquiry, support request, or account
Provide technical support and after-sales service
Improve our products, website, customer service, and business operations
Prevent fraud, protect the security of our website, and comply with legal obligations
Send marketing communications where permitted by applicable law and based on your preferences

3. How We Share Information

We may share personal information only when necessary to operate our business and provide our services, including with:

Payment processors that process your transactions
Shipping, logistics, warehouse, and delivery service providers
Website hosting, e-commerce platform, analytics, customer-support, and security service providers
Professional advisers, insurers, or government authorities where required by law
Other parties in connection with a business transaction, merger, acquisition, or legal requirement

We do not sell your personal information for monetary compensation.

4. Payments

Payments are processed by third-party payment providers. XMAI does not store complete payment-card information on its own systems.

Please review the privacy policy of the payment provider used at checkout for details of how it handles your payment information.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, support checkout functions, measure website performance, and help protect against fraud.

You may manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including checkout or account-related features.

6. Marketing Emails and SMS Messages

Where you have provided the required consent, XMAI may send you promotional emails or text messages about products, services, and updates.

You may opt out of marketing emails by using the unsubscribe link in the email. If you receive marketing text messages from XMAI, follow the opt-out instructions included in the message, such as replying STOP where available.

Opting out of marketing communications will not affect transactional messages related to an order, delivery, return, warranty claim, or customer-support request.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, manage returns and warranty obligations, resolve disputes, comply with legal requirements, and maintain business records.

8. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about the use of your personal information.

To submit a privacy-related request, please contact us using the details below. We may need to verify your identity before completing your request.

9. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites or services. XMAI is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a privacy-related complaint, please contact us:

XMAI Smart Vending / NexMart Smart Inc.
Email: info@xmaivending.com
Phone: +1 (650) 307-1228