Refund policy

Effective Date: August 18, 2026

This Refund Policy applies to purchases made from XMAI Smart Vending. Please read it carefully before placing an order.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible, the machine must be returned in its original condition, with all included components, accessories, and packaging where applicable. If a reported product issue prevents the machine from being returned in its original condition, XMAI will assess the case based on the reported issue.

Eligible returns are processed through one of XMAI’s four U.S. return warehouses.

2. Returns for Quality Issues

If your machine has a verified quality issue that is not caused by misuse, improper installation, unauthorized modification, or other customer-caused damage, you may be eligible for a full refund.

For approved quality-related returns, XMAI will cover the return shipping cost.

3. Incorrect Shipment or Logistics Loss

If you receive the wrong product, or your order is lost due to a logistics issue, please contact XMAI promptly.

After verification, XMAI will arrange an appropriate no-cost resolution, which may include a replacement, exchange, or refund.

4. Non-Quality Returns

For returns that are not related to a verified product quality issue:

  • The customer is responsible for round-trip shipping costs.
  • An $80 warehouse handling fee per unit will be deducted from the refund.
  • The returned machine must meet the eligibility requirements in this policy.

Examples of non-quality returns may include ordering by mistake, changes in business plans, or site conditions that were not confirmed before purchase.

5. Before You Return an Item

Do not send a product back without contacting XMAI first.

To request a return, please provide your order number and a brief description of the reason for your request. XMAI will review the request and, if approved, provide return instructions and the designated U.S. return warehouse.

Returns sent without prior authorization may not be accepted.

6. Refund Processing

Once the returned product has been received and inspected, XMAI will confirm whether the return meets the requirements of this policy.

Approved refunds will be issued using the original payment method where possible.

[To be confirmed before publication: the refund processing timeframe after inspection.]

7. Warranty Support

This Refund Policy does not limit any applicable warranty rights. XMAI provides a one-year whole-machine warranty for eligible non-user-caused product faults, subject to the applicable warranty terms.

For warranty support, XMAI may provide remote technical assistance, original replacement parts, or other appropriate solutions based on the issue.

8. Contact Us

For return requests, order questions, or after-sales support, please contact:

Email: info@xmaivending.com
Phone: +1 (650) 307-1228

9. Important Notice

This policy is intended for purchases made through XMAI Smart Vending. XMAI reserves the right to verify return eligibility before authorizing a return.